Terms and Conditions
Welcome to The Sweet Spot Cakes! By purchasing our products or booking a class with us, you agree to the following terms and conditions. Please read them carefully before placing your order.
Order Changes and Cancellations
Order Changes: At the beginning of each week, our colours and ingredients are planned and prepared. Unfortunately, we cannot accept any changes to orders less than 1 week (7 days) before your scheduled pick-up or delivery date.
Order Cancellations: If you need to cancel your order, please contact us as soon as possible. Cancellations made less than 1 week (7 days) before the pick-up or delivery date may not be eligible for a refund.
Pricing
All prices are non-negotiable and are listed in our shop or on our website. Prices are subject to change without prior notice, but once an order is confirmed, the agreed price is final.
Payments
Standard Orders: Payment in full is required upon receipt of an invoice or at checkout on our website.
Wedding Orders: Wedding orders require a 50% deposit at the time of booking to secure your date. Final payment for wedding orders must be made 21 days prior to the collection or delivery date. Failure to make the final payment by the specified date will be considered a breach of contract by the client and may result in orders not delivered.
Non-Payment of Wedding Order:
If final payment for wedding order is not received by the due date, we reserve the right to hold the order until payment has been made in full. Non-payment may result in the cancellation of your order.
Wedding Refund Policy:
If a wedding order is cancelled more than 30 days before the delivery date, we will issue a full refund minus a 2.9% bank fee and a $10.00 admin fee.
If cancelled between 11 – 30 days before the delivery date, 50% of the deposit will be retained, with the remaining amount refunded minus the bank fee of 2.9% and a $10.00 admin fee.
No refund will be issued for cancellations made 0-10 days before the delivery date.
The Sweet Spot Cakes Cancellations: If we need to cancel your wedding order, you will receive a 100% refund.
Collection and Delivery
Orders will be available for pick-up or delivery on the agreed date and time. If you are unable to collect your order on the specified date, please notify us in advance. We cannot guarantee the freshness or quality of products not collected on time.
Allergies and Dietary Restrictions
Nut Allergy Warning: We are not a nut-free bakery. Although most of our cupcakes do not contain nuts, nuts are stored on our premises. If you have severe nut allergies, we strongly recommend that you do not purchase our products.
Gluten-Free Products: We offer gluten-free cupcakes and cakes and take care to avoid cross-contamination. However, if you have severe gluten allergies, we strongly recommend that you do not purchase our products.
Artistic Variations
Due to the artistic nature of our products, 100% uniformity cannot always be guaranteed. Slight variations in color and design may occur. We strive to maintain consistency, but if a significant change is necessary, we will consult with you before completing the order.
Liability
Once your order is handed over at pick-up or delivery and is in your possession, The Sweet Spot Cakes is not liable for any damage incurred due to improper handling, or improper storage.
Complaints and Returns
In the event of a complaint, you must return the product to our premises for us to assess the nature of your concern. We will work with you to find a satisfactory resolution.
Class Refund Policy
Class Cancellations by Customer: If you need to cancel a class, we offer a credit for re-booking, provided you notify us of your cancellation at least 1 week (7 days) before the class start time.
Class Cancellations by The Sweet Spot Cakes: In the unlikely event that we need to cancel a class, you will be notified as soon as possible and offered either a full refund or the option to transfer your registration to a future class.
By purchasing products or booking classes with The Sweet Spot Cakes, you acknowledge that you have read and agreed to these terms and conditions.
Thank you for choosing The Sweet Spot Cakes! We look forward to making your occasion sweet and memorable.